Terms and Conditions

Specflue Training is a division of Specflue Limited

Booking

All training courses must be booked using the online Specflue booking form. Once received by Specflue candidates will be sent email confirmation that their booking has been received, although at this time the place will be on a provisional basis. Payment will be taken at point of booking for our COD customers. Companies who have a Specflue Credit Account will be invoiced the day following the booking.

Courses

It is the responsibility of the candidate to ensure that they have booked onto the correct course. Should the wrong course be booked, no refund will be issued. Candidates will be contacted if the requested course is full and offered an alternative date. All pre-requisites are the responsibility of the candidate to provide. Incorrect pre-requisites may result in a candidate being refused entry onto the course, and forfeiting all course fees. In the case of cancellations, Specflue will hold a waiting list for those wishing to attend fully booked courses.

Cancellations

Specflue regret that we are unable to offer refunds for course cancellations; where candidates wish to cancel their place or fail to start. Either a written notification or email is required to transfer a booking to another course. Specflue reserves the right to make amendments to course dates, fees or other details, and to make cancellations. In the unfortunate situation that Specflue have to cancel a course, a full refund will be issued.

Re-sits

In the event of failing a course assessment, the exam must be re-taken within three months of the original assessment. The cost of the reassessment is £55.00 + VAT. The assessment for the HETAS H003 Dry Appliance Course is split into two sections; theory and practical. In the event that both the theory and practical elements are failed the entire course will need to be retaken at full cost. If only one section is failed a £55.00 + VAT re-sit charge is applied and the exam is re-taken on a date agreed by both the Specflue Training Division and the candidate within three months of sitting the original assessment. The assessment for the BPEC Vented & Unvented Hot Water Systems (Part G3) Certificate is broken into three sections. If the assessment is failed the course assessments will need to be retaken at a reduced cost of £55 + VAT.

Payment Method

Full payment must be received at point of booking for Specflue COD customers. Customers who hold a Specflue Credit Account will be invoiced the day following the booking and will need to pay for the course under their normal terms. Credit/debit cards and BACS payments are accepted. Cheques must have cleared funds at least 28 working days before the course date, and should be made payable to Specflue Limited. Cash payment is also accepted. Your payment method must be advised on the booking form. There are no surcharges for any of the above payment methods.

Personal Protection

Candidates should be suitably dressed for both classroom and practical sessions. Safety boots, safety gloves and eye protection may be required, and are not provided by the Specflue Training Division.

Course Materials

For BPEC courses, Specflue will endeavour to issue pre-course materials once full payment is made at least 28 days prior to the course start date. When bookings are made less than 28 days before the start date, course materials will be issued once full payment has been received. You will require the course materials for the duration of your training; candidates must ensure they bring them on the first day. If course materials are lost, a charge for replacements will need to be made.

Accommodation

A list of Specflue recommended accommodation can be found on our website www.specflue.com/training. We have negotiated preferential rates with local hotels/ B&B’s, this charge is NOT included in your course fees. Accommodation agreements entered into are solely your responsibility; Specflue is not responsible for any accommodation issues.

Confirmation of booking will be provided prior to course start date. Please do not travel without this information